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Please read our terms and conditions

This site is the property of Enesco Ltd., Brunthill Road, Kingstown, Carlisle, CA3 0EN, registered in England No. 2137296. VAT number GB473223852. Enesco Ltd is a wholly owned subsidiary of Enesco LLC, Itasca, Illinois 60143, USA.

Enesco shall endeavour to ensure that descriptions and specifications which it provides are correct when given, but reserves the right to alter such specifications and descriptions without notice. If you are not 100% satisfied with your order or subsequent service, please contact our customer service team on (+44) 01228 404022.

Everything you see or read on our sites is protected by copyright unless otherwise stated. You may not copy, reproduce, republish, upload, post, transmit or distribute the contents of this site without our written permission. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

All orders placed via this website are governed by the Terms and Conditions including our Cookies Policy, Privacy Policy, Payment and Shipping and Returns Policy.

Once we have received your order we will send you an email confirming details of your order via the email address supplied when placing your order. We will send you another email to confirm when we have dispatched your order. We cannot guarantee that all ordered goods are available in our inventory at all times. If a product is unavailable we will issue a credit within 48 hours. This does not affect orders with a pre-order date on the site where we will ship as near as possible to the quoted date.

We are not responsible for the contents of any off-site pages or any other sites linked to this Site. By linking to any other off-site pages or other sites you do so at your own risk. This Site may contain links to other Web sites operated by third parties. We do not control such Web sites and are not responsible for their content.

These terms are governed and construed in accordance with the applicable law.

 

Payment

Payments are processed via PayPal™ or via a guest debit or credit card, at time of ordering.

Payment (via PayPal™) is accepted by Visa, MasterCard, Maestro, Delta and Visa Debit. Goods will not be despatched without prior payment in full.

We cannot guarantee that all ordered goods are available in our inventory at all times. If a product is unavailable we will issue a credit within 48 hours. This does not affect orders with a pre-order date on the site where we will ship as near as possible to the quoted date.

If you have any problems placing an order please refer to this step by step guide, or contact our customer service team on (+44) 01228 404022

Prices quoted include VAT and are stipulated at the time of ordering. Shipping costs will be added to the cart at time of ordering. Full details of shipping costs can be found below.

We reserve the right to change prices at any time. Should you be charged inaccurately we will refund or request the difference within 48 hours.

 

Shipping and Returns Policy

Goods are subject to availability. If a product is unavailable we will issue a credit within 48 hours.

If you are not 100% satisfied with your order or subsequent service, please contact our customer service team on (+44) 01228 404022. You have the right to raise complaints to the EU Online Dispute Resolutions Platform.

Cancellations can be made at any time before despatch. We offer a 14-day cooling off period from the date of shipping, during which time you can contact our customer service team on (+44) 01228 404022 or via email shop@beatrixpottergiftsbyenesco.co.uk to arrange a collection, at your cost. You then have 14 days to return the goods to us at Enesco Limited, Brunthill Road, Kingstown, Carlisle, Cumbria, CA3 0EN. A full refund will be given once the goods have been received by Enesco. Faulty or defective goods will be collected and replaced at our cost. In accordance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

We will keep you informed of any changes to the expected despatch date.

Shipping Costs

Orders to a UK address under £30 will be charged £3.95 carriage. Orders over £30 to a UK address will be shipped second class post with no delivery charge. 


Delivery costs will vary depending on the ship-to address and carton weight and will be applied at checkout, here is a rough guide:

Europe £10 for up to 200kg

Australia, Hong Kong, China and UAE from £10.50 for 0.1kg to £23.00 for 1.5kg and £104.00 for 200kg

New Zealand and South Africa from £10.50 for 0.1kg to £23.00 for 1.5kg and £213.00 for 200kg

Russia, Turkey and Canada from £10.50 for 0.1kg to £23.00 for 1.5kg and £129.00 for 200kg

ROW from £10.50 for 0.1kg to £23.00 for 1.5kg and £235.00 for 200kg

Returns

Goods are subject to availability. If a product is unavailable we will issue a credit within 48 hours.

If you are not 100% satisfied with your order or subsequent service, please contact our customer service team on 01228 404022. You have the right to raise complaints to the EU Online Dispute Resolutions Platform.

Cancellations can be made at any time before despatch. We offer a 14-day cooling off period from the date of shipping, during which time you can contact our customer service team on 01228 404022 or via email shop@beatrixpottergiftsbyenesco.co.uk to arrange a collection, at your cost. You then have 14 days to return the goods to us at Enesco Limited, Brunthill Road, Kingstown, Carlisle, Cumbria, CA3 0EN. A full refund will be given once the goods have been received by Enesco. Faulty or defective goods will be collected and replaced at our cost.

We will keep you informed of any changes to the expected despatch date.

 

WEEE Directive

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers responsible for the collection, treatment and recovery of waste electrical equipment. More information about the WEEE Directive can be found at https://www.gov.uk/guidance/electrical-and-electronic-equipment-eee-producer-responsibility.

Many electrical items that we throw away can be repaired or their parts recycled. Recycling helps to save our natural finite resources and reduces the environmental and health risks associated with sending electrical products to landfill.

Distributors of new electrical products have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under the WEEE Directive to offer our customers free take back of their WEEE on a like for like basis when they buy a new electrical product from us.

For example, if you bought a new animated soft toy from us we would accept without charge the return of an old electronic toy and make arrangements for it to be disposed of safely. You can return your old item to us by post within 28 days of placing your new order. Contact us on (+44) 01228 404022 or email us at shop@beatrixpottergiftsbyenesco.co.uk to arrange a return. Please note that consumers are responsible for the return postage costs.

To remind you that electrical products can be recycled, they are now marked with a crossed-out wheel bin symbol (as shown below). Please do not place any electrical products (including those marked with the crossed-out wheel bin symbol) in your general household waste. They should be disposed of as Small Electrical Equipment at your local recycling centre.

weee bin symbol

Last updated 8th December 2017

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